Returns

We accept returns only in the event that the product received is damaged, defective, or differs from the item originally ordered.

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Returns / replacement will be only accepted for fulfilment errors such as incorrectly shipped or missing items.

Damages due to neglect, improper usage or application will not be covered under our returns policy.

All products are non – returnable and non-exchangeable. All sales are final.

Courier charges for incorrect shipments will be borne by us.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you have any questions or concerns please contact us on our e-mail.

Additional non-returnable items:
Gift cards
Some health and personal care items

There are certain situations where only partial refunds are granted (if applicable)

Our Management's decision will be final.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If return request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within few days depending on the mode of payment.

Late or missing refunds: (if applicable)
If you haven’t received a refund post approval, please check your bank account again and confirm the status.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@seattleperfumes.com.


Exchanges: (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@seattleperfumes.com 

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refund Shall be Initiate after deducting the Courier Charges Maximum Rs.80.

In case of any dispute regarding the policies, our Management's Decision will be final.